Director, Event Technology Solutions

Job Description: DIRECTOR, EVENT TECHNOLOGY SOLUTIONS GENERAL SUMMARY This role leads the client technology solutions team serving Etherio clients across corporate meetings, incentives, signature conferences and managed associations.

ESSENTIAL FUNCTIONS

Client Consultation and Solution Design Serve as the senior event technology consultant to potential, new and returning clients -- translating program goals, attendee journeys, and reporting needs into a platform solution and a build plan. Lead technology discovery for new business: participate in prospect meetings, RFP responses and solution presentations with a clear, defensible point of view on what to build and what it takes to support it.

Scope and estimate event technology work, including registration complexity, mobile app, integrations, onsite requirements and translate it into level of effort, hours and fee recommendations for account and sales teams. Advise clients on data collection and privacy practices within registration design, including personal data captured, consent language, payment handling and downstream data sharing.

Deliver post-event technology reporting and recommend concrete improvements for the next program cycle. Identify opportunities to expand technology services within existing accounts and bring them forward with a business case. Platform Build and Delivery (Player) Personally build and configure complex registration sites, event websites, mobile applications and attendee engagement tools in Cvent and other platforms where client programs require them.

Design registration workflows that hold up in production: multi-audience and multi-track paths, session and housing logic, group, exhibitor and speaker registration, payment configuration, confirmations and attendee communications. Configure and validate integrations between event platforms and client systems, including association management systems, CRM, abstract management, housing, badging and lead retrieval using native connectors and REST APIs.

Establish and maintain build standards, reusable templates and QA checklists so programs are delivered consistently regardless of who builds them. Administer Etherio platform accounts and support the strategic platform partnerships, including account structure, provisioning, licensing utilization and release adoption.

Team Leadership and Practice Management (Coach) Lead, coach and develop the event technology team, including project assignments, prioritization, performance management and career development. Own the program intake and resourcing plan by assigning builds, balancing concurrent program workload across the team, and escalating capacity risk before it reaches a client deadline.

Document repeatable solutions and enable account and program teams so questions that do not require technical expertise are resolved independently. Partner with the VP of Technology on vendor management, contract renewals, platform evaluations and the technology roadmap for the event portfolio. Support technology onboarding for newly signed clients and newly acquired organizations, including platform assessment, migration planning and standards adoption.

Onsite Program Support Provide onsite event technology support at client programs, including registration and badging operations, mobile app support, onsite hardware and live issue resolution. Build the onsite technology staffing and contingency plan for each program: who travels, what equipment is required, and what happens when connectivity or hardware fails.

MINIMUM AND PREFERRED QUALIFICATIONS Minimum Requirements Bachelor’s degree in information technology, information systems, business or a related field (or equivalent experience and certifications) At least 8+ years of event technology experience within a meetings and events agency, association management company, or corporate in-house meetings function, including 3 or more years leading, mentoring or supervising technical staff Demonstrated expertise building in Cvent is required including registration and event websites, attendee hub and mobile app, session and speaker management, reporting, and onsite solutions such as On.

Arrival and badging Direct client-facing consultative experience: requirements gathering, solution recommendation, scoping, level-of-effort estimation and executive-level presentation Proven delivery of event technology across programs of varied size and complexity, from small executive meetings through large annual conferences Working knowledge of integration concepts and REST APIs, and the judgment to know when an integration is the right answer and when it is not Familiarity with database and reporting concepts (e.

g., SQL or platform-native query tools) for extracting, validating and reconciling attendee data Practical understanding of data privacy and payment handling expectations in registration design, including personal data and consent Direct experience managing software vendors and implementation partners, holding them accountable to committed scope, timelines and deliverables Excellent customer service and communication skills, including strong follow up and the ability to translate between non-technical client staff and technical vendors Strong critical thinking and problem-solving skills, excellent communication skills and upbeat personality Good time management skills are a must as multiple clients, programs and team priorities are worked on concurrently Comfort operating in a role where requirements continue to take shape as client programs and environments are assessed Ability to travel up to 40%, including weekends, early mornings and extended onsite days during program execution Additional Preferred Qualifications Cvent certifications (e.

g., Cvent Certified Event Management, Advanced Event Management, Attendee Hub or On. Arrival) Hands-on Stova experience, and familiarity with additional platforms or standalone event mobile applications Experience supporting association and nonprofit programs, including abstract management, continuing education credit, exhibitor and sponsorship management Experience with association management systems (e.

g., Member. Suite, iMIS, Your. Membership, Member. Clicks) and data flow or single sign-on between an AMS and event platforms Experience integrating platforms using middleware or i. PaaS tooling, and familiarity with identity standards (Microsoft Entra ID, SAML, OAuth) CMP, PMP, DES or comparable industry certification The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.

They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Etherio retains the right to change or assign other duties to this position. WORKPLACE LOCATION REQUIREMENTS This position is preferably based in Atlanta, Georgia. However, remote candidates with a strong professional background are welcome to apply and will be considered.

We operate in a hybrid work environment that combines remote work with in-office time, and the role may also require occasional travel to client sites and event locations. TRAVEL REQUIREMENTS Ability to travel at least 25% SCHEDULING REQUIREMENTS Requires flexibility in scheduling, such as the ability to work evenings and weekends to meet client, event, or company needs.

ESSENTIAL PHYSICAL FUNCTIONS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Must be able to remain either in a stationary sitting position for extended periods (such as when working in the office), while also being able to stand and/or move for extended periods (such as when executing events onsite).

Need to lift, carry, push, or drag boxes or equipment up to 30 lbs. Frequently moves inside the office to access filing cabinets, office machinery, etc. Need to adapt and function in various physical settings (for example, conference centers, indoor and outdoor spaces). Occasionally required to position self in a stooping, kneeling, or crouching manner.

Frequently communicates with others and must be able to exchange accurate information in these situations. Frequently uses computers and other electronic equipment. ABOUT ETHERIO At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact.

Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time. We recognize that to deliver that experience for our clients, we have to deliver it for our own team members as well. Whether you work in one of our offices or virtually, we're committed to supporting your learning and growth by providing opportunities for partnerships, experiences and connections that will accelerate your own success.

Together we live out our core values, celebrate each other’s wins, learn lessons from our failures, and pursue excellence together.

Benefits

Medical, dental, vision, and more. 401(k) with matching. Generous paid time off. Flexible and hybrid work schedules. Our approach has earned us many industry awards over our 30+ year history, including 18 consecutive years on the CMI 25 – North America’s Top 25 Meeting & Incentive Companies. Join us at Etherio and become part of a team where your work has purpose, your growth is championed, and your results are rewarded.

If you're excited to help shape exceptional experiences and build lasting connections, we’d love to meet you. Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as team members. Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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