Coordinator, Warranty

What You’ll Do: Interpret, verify, and process appropriate warranty claims for accurate and timely reimbursement of services and parts.

• Review all repair orders for potential warranty impact.
• Process warranty claims consistent with established procedure; may involve use of an outside vendor’s software.
• Confirm that service provided on a given Repair Order is eligible for warranty coverage by reviewing the Vehicle Mileage, Date In-Service, Type of Failure, and Application of Extended Coverage.
• Work with vendors on warranty issues and negotiate warranty policy; ensure warranty is properly administered.
• Administer proper warranty allowable while maintaining the best interest of the company.
• Review and interpret repair as provided by the servicing technician. May expand or consolidate repair description as necessary for clarity or brevity.
• Eliminate warranty charge-backs.
• Recover money charged to US Xpress by dealers and vendors for warrantable repairs.
• Research and amend any charge-back, short-paid, or denied warranty claims.
• Use established documentation to ensure accurate standard repair times (SRT) have been posted; confirm any discrepancies as precisely submitted on the preview sheet.
• Review and confer with the shop technicians, supervisors, and managers on accuracy of claim data and possible additional claimable times, including proper posting and allocation of parts costs.
• Communicate with parts personnel at terminals; ensure warranty parts are returned to the vendor when required.
• Request invoices from repair centers and scan the invoice into warranty server once received.
• Route and/or discuss claims to be processed with managers for assistance in filing.
• Follow up and review processed claims assuring proper reimbursement.
• Monitor, certify, and process warranty claim documents and extended coverage protection programs promptly.
• Project a positive image with vendors and shops; refer unresolved concerns/problems to appropriate manager.
• Coordinate distribution of scrap parts with designated shops.
• Assist lease drivers with all inquiries.
• Perform other duties as assigned.