Key Account Manager (FMCG)

We are seeking a results-driven E-commerce Key Account Manager (KAM) to oversee and grow our portfolio of brand partners across e-commerce marketplaces. In this role, you will act as the primary strategic partner for our brand clients, managing end-to-end commercial operations. You will be responsible for campaign execution, promotional planning, in-app advertising, and data analysis to consistently hit sales targets and drive overall brand growth.

What You'll Do

• Client Management: Serve as the main commercial contact for assigned brand partners; conduct regular business reviews, status updates, and campaign post-mortems based on client needs and campaign cycles to drive continuous brand growth.
• Campaign & Promotion Planning: Plan and execute marketing campaigns (mega sales, payday promotions, and product launches etc.) and tailoring discount strategies to meet brand objectives.
• Traffic & Paid Advertising: Plan, manage, and optimize platform advertising budgets (Shopee Ads, Lazada Sponsored Solutions, TikTok Shop Ads) to drive traffic, improve conversion rates, and deliver strong ROAS.
• Sales Analytics & Reporting: Monitor daily sales metrics, traffic funnels, and store performance; deliver clear reports and actionable recommendations to clients and internal leadership.
• Store Operations & Livestream Coordination: Oversee store optimization, product listings, and promotional setups; coordinate scheduled livestream events and social commerce activities.
• Cross-Functional Collaboration: Partner with internal Graphic Design, Customer Experience, and Supply Chain teams to produce marketing assets, maintain service levels, and ensure inventory availability during peak sales.

Who You Are

• Bachelor's degree in Marketing or related field, minimum 1–3+ years of direct experience working within an E-commerce Enabler, fast-Paced Digital Agency environment, or relevant brand-side marketplace management.
• Strong understanding of e-commerce platforms, proficient in data analysis and performance metrics, with advanced Excel skills.
• Excellent written and spoken English, with confidence in managing client presentations and day-to-day stakeholder communication.
• Creative and strategic thinker with strong problem-solving abilities and a customer-centric approach.
• Highly organized, detail-oriented, and proactive with proven ability to prioritize effectively in a fast-moving commercial environment.
• Results-oriented and target-driven, demonstrating the ability to work independently and take initiative.

Nice to have

• Direct prior experience working within an E-commerce Enabler or Digital Agency, managing multi-stakeholder workflows and fast turnaround cycles.
• Proven track record of simultaneously managing high-profile across diverse verticals (e.g., FMCG, Beauty & Personal Care, Consumer Electronics, or Fashion).

Why You'll Love It

• Advanced AI tools for all positions
• Competitive salary
• Performance Bonus (1 time per year)
• Dental benefits
• Wellness benefits
• TGIF, monthly birthday and other fun engagement events
• Work in a professional and dynamic environment
• Exciting opportunity to explore digital trends