Account Manager (Buyer Success)

The Buyer Success team owns the full post-acquisition relationship with Qogita's B2B buyers - driving engagement, retention, and growth across an active buyer portfolio. As an Account Manager, your mission is to grow and retain a portfolio of ~100 B2B buyers, turning strong relationships and commercial insight into measurable increases in monthly spend and long-term platform loyalty.

3+ years of experience in Customer Success, Account Management, or a similar role - ideally within high-growth B2B tech, e-commerce, or marketplace businesses Fluent in English and Spanish or Dutch Clear, confident communicator in both written and verbal interactions - able to align buyers and internal stakeholders on a single outcome Comfortable working independently while collaborating closely across cross-functional teams Honest, accountable, and solutions-focused - you own your results and your learning moments Strong customer intuition and commercial acumen - you identify needs and connect them to value without waiting to be asked Portfolio ownership: Own and grow a portfolio of ~100 B2B buyers, driving engagement, satisfaction, and retention across the full account lifecycle Onboarding: Manage the onboarding of new buyers, communicating Qogita's value proposition clearly and guiding them to first meaningful success on the platform Relationship development: Build and maintain strong buyer relationships, delivering proactive commercial insights and support to increase monthly spend Outreach and activation: Execute segmented outreach using automation, playbooks, and data-driven triggers to improve activation and drive operational efficiency Performance tracking: Define and track KPIs to measure portfolio health, iterate on what's working, and surface insights to the wider team Cross-functional collaboration: Work closely with Supply, Operations, and Product teams to resolve buyer issues and feed commercial intelligence back into the business Base salary: €45,000 – €55,000 (depending on experience) + commission plan designed to reward strong results 26 days of annual leave + 4 personal days Attractive equity package Pension contributions Annual learning & development budget Office-led culture with hybrid flexibility Dog-friendly offices Home-office setup package Office socials and annual company-wide offsite About Qogita Qogita [ Ko-gi-ta ] is on a mission to make global trade radically efficient by building the operating system for modern wholesale.

Wholesale is a €50 trillion market still largely run through phone calls, catalogues and trade shows. Behind every product sits a fragmented chain of sourcing, trading and logistics that makes wholesale slower, more complex and expensive than it should be. Qogita is changing this by connecting the global market into a single order book, building the rails to move products across borders efficiently, and providing the intelligence to help businesses know what to stock, what it’s worth and where it should go.

We operate across health and beauty in 30+ European markets, with ambitions to reach every category, everywhere. Backed by Accel, Bessemer, Dawn and Local. Globe, we’re one of Europe’s fastest-growing B2B companies. We’re an ambitious, pragmatic and highly collaborative team, united by a desire to reshape one of the world’s biggest markets.

We’re one of the fastest-growing B2B companies globally, backed by top investors behind companies like Facebook, Etsy, and Shopify. Our tight-knit, highly motivated team thrives on curiosity and impact. Everyone contributes hands-on, takes initiative, and drives results. We value a strong work ethic, smart prioritization, and a relentless focus on excellence.