Concierge

JOB TITLE: Front Desk Concierge DEPARTMENT: Administrative REPORTS TO: Marina General Manager ("GM") POSITION PURPOSE The Front Desk Concierge for the property is responsible for providing superior customer service with every owner/slip holder, vendor and prospective customer interaction, while maintaining positive client relations by representing the marina with honesty, integrity and professionalism.

In addition, the Front Desk Concierge will assist with event management, the ship store, amenity spaces, guest services, tours, slip leasing follow up and provide administrative support DUTIES AND RESPONSIBILITIES:

• Deliver quality, personal, and genuine customer service by creating a welcoming atmosphere, and tending to customer, vendor and potential slip holder needs in a timely, friendly and professional manner
• Assist with proper slip reservations, slip assignments, and slip check in’s
• Conduct proper radio, telephone and person-to-person communications at front desk
• Manage key control, slip map, lost and found, equipment, & procedures at front desk
• Record daily transient/ice sales, audit for accuracy and insure proper cash handling
• Advertise boater parties, functions, and activities through the use of email, social media, and website
• Obtain, organize and utilize leads through maintaining customer lists of physical addresses and email addresses from seasonal, transient, retail, and service customers
• Create monthly and weekly newsletters/emails for tenants and customers
• Organize, promote and carry out boater social events, activities and functions as determined by calendar
• Consistently implement policies of the marina
• Receive all telephone calls and in-person visits. Listen to boater requests, concerns and comments.
• Contribute to cleanliness and curb appeal of the marina and amenity spaces on continuing basis.
• Assist in planning boater events. Attend functions and participate as host for any functions as directed by the General Manager.
• Perform assigned tasks and special projects as determined by General Manager EDUCATION AND EXPERIENCE
• Excellent customer service skills – 2 years’ experience in hotel/tourism/hospitality
• Knowledge of boating a plus
• Good organizational skills and the ability to multitask
• Effective oral and written communication skills
• 2 years of experience in a hotel front office or customer service environment
• A good standard of computer literacy, showing confidence in working with word-processing, spreadsheets, databases, marina/hotel/retail software packages.
• Valid Driver License
• High School diploma or GED
• In possession of a valid driving license.