Western Regional Collections Specialist

MEI Industrial Solutions is the premier provider of end-to-end industrial solutions across North America. The work of the Corporate Accounting team impacts the work of every team member across the country and the clients that we serve. Join a team where integrity, respect, professionalism, safety, commitment, and results are more than just words - they are the foundation of everything we do.

Position Summary

The Regional Collections Specialist will perform multiple tasks to support regional account receivable functions, with an emphasis on collection activities. This position will demonstrate a solid understanding of accounts receivable functions and will successfully apply AR understanding to execute all aspects of the job, including reviewing customer invoices, documenting and applying payments, and performing reconciliation activities to bank transactions and to MEI’s accounting system(s).

Essential Job Duties and Responsibilities:

• Call / contact customers regarding past due accounts. Conducting a large volume of calls daily and logging call information is expected.
• Perform collection duties and document all collection related communication for the region.
• Document all tasks and notes in Microsoft D365.
• Prepare analysis of accounts to include accounting allocations to regional offices and multiple departments.
• Work with regional accounting manager, accounting supervisors, and corporate AR to escalate collections as needed.
• Evaluate and advise management on when to write off bad debts on customer accounts.
• Research and collaborate with regional sales team to build awareness and understanding of customer needs and expectations to aid in delivering the highest level of quality service.
• Work with project managers and others as needed to provide backup documentation to customers.
• Monitor accounts across assigned geographical region to ensure payments and cash receipts are received, recorded, and up to and date.
• Research and resolve invoice discrepancies and issues. Report discrepancies as necessary.
• Assist with month-end closing procedures and month end deadlines.
• Produce monthly reports to designated accounting and sales personnel. Maintain accurate historical records electronically. Prepare ad hoc reports as necessary or requested.
• Maintain confidentiality of organizational and customer information and processes.
• Identify, research, and ensure the timely processing of payments, errors, and corrections. Coordinate with customers and others to resolve discrepancies effectively, completely, and correctly.
• Understand and administer the lien process utilizing Levelset.
• Perform all other duties as necessary or assigned.

Minimum Qualifications

(Experience, Skills, and Education):

• High school diploma or equivalent necessary.
• Minimum of two (2) years’ collections experience, including cold-calling and high[1] volume calling experience.
• Minimum of two (2) years of demonstrated experience working with professional accounting software, (Microsoft Dynamics 365, Sage, SAP, QuickBooks).
• Minimum of two (2) years of experience working in MS Office applications with strong proficiency in Excel.
• Solid understanding of accounts receivable processes and best practices; prior AR experience preferred.
• Knowledge of Generally Accepted Accounting Principles (GAAP) preferred.
• Excellent teamwork and problem-solving skills; good time-management skills and works to meet time-sensitive deadlines.
• Can maintain confidentiality; acts with integrity, uses discretion and good judgement with sensitive matters and safeguarding confidential information.
• Strong collection experience; comfortable with cold-calling and collection efforts. Ability to remain calm and professional and represent MEI well with customer relations. Physical Requirements and Working Conditions: Normal climate-controlled office environment including constant sedentary work at a computer terminal. Will use hands / arms to reach, grasp, type, use a mouse and keyboard, and cellular or office telephone. Uses senses involving sight, touch, and audio. May occasionally walk on concrete floors or over uneven terrain or slick surfaces to access work areas. May occasionally move and/or lift items up to 20 pounds. This is a full-time position; the typical hours are Monday – Friday, 8:00 a.m. to 5:00 p.m. Additional Requirements: Must be able to work in a high functioning team environment. Display the highest levels of honesty, integrity, and professionalism. Take pride in your work and in the company. Communicate openly and strive for peak performance in daily tasks. Know and deliver the quality service MEI’s customers have come to expect. Disclaimer: This job description is intended to summarize the type and level of work performed by a Regional Collections Specialist and is not an exhaustive list of all duties, responsibilities, and/or requirements. MEI reserves the right to change or modify this job description or the essential duties of the job, as necessary. MEI is an Equal Opportunity, M/F/Disabled/Vet Preferred Employer.