Senior Technical Support Engineer Level 2 MSP Dublin

Senior Technical Support Engineer Level 2 MSP Dublin Location: Dublin West / South West Type: Full-time, Permanent | Office-based, Monday to Friday An established and growing MSP in Dublin is seeking a skilled and motivated 2nd Level Technical Support Engineer to join their team. This role is ideal for someone with strong experience as a Senior Technical Support Engineer (Level 2) and a proven track record in a managed services environment.

What You’ll Be Doing: Provide Level 2 support across desktop, server, and network issues Troubleshoot escalated technical problems and resolve tickets within SLAs Assist with M365 migrations, user onboarding, and mailbox management Support network equipment (switches, routers, firewalls, VLANs, VPNs) Perform routine server administration (Active Directory, DNS, DHCP, etc.)

Assist with Power. Shell scripts and automation tasks Contribute to technical documentation and project delivery Communicate with clients and vendors, keeping stakeholders updated Requirements What We’re Looking For: Strong experience as a Senior Technical Support Engineer (Level 2) in an MSP Deep knowledge of Microsoft 365, Windows Server, Azure, and networking Solid troubleshooting skills and a proactive attitude Familiarity with tools like RMM/PSA, VoIP systems, and Power.

Shell Excellent communication and customer service skills Valid work authorisation for Ireland Benefits Why Join This Company? You'll be part of a dynamic MSP where your skills and initiative are valued. Alongside a competitive base salary , the company offers a well-rounded benefits package after probation, including: A contributory pension scheme Income protection cover for added peace of mind Training allowance to support your professional development Regular team-building events throughout the year Staff discounts on IT hardware purchases Performance-based rewards and incentives This is a full-time, office-based role , Monday to Friday, offering strong career growth in a collaborative and tech-driven environment.

If you have proven MSP Microsoft Partner L2 Senior Technical Support experience, please send your CV to Gerry at Stack and Co today. You must be living in Ireland and legal to work in Ireland with the specified experience to apply.