Executive / Senior Executive, Operations Performance Standards

Executive/ Senior Executive, Operations Performance Standards Job Purpose Reporting to the Manager, Operations Performance Standards (OPS) , the Executive / Senior Executive supports the collation and reporting of operational performance to regulators, drives initiatives to enhance operational processes and performance, and assists in the planning of train services on the Circle Line.

Responsibilities

Collate, check and submit Operating Performance Standards (OPS) - related data to regulators, on behalf of Circle Line Division Perform secretariat duties for Division-level meetings, including the weekly Performance Meeting, Pre-Performance Meeting, WMM, and other departmental forums. Track, monitor and update all operational and performance indices, including creation of dashboards for management oversight and reporting Support train timetable and special event planning Prepare reports, presentations, and other relevant materials for submission to Management as required Support other teams in Ops Support Branch for ad-hoc audits and projects Serve as a member of the CCL ERT Secretariat to support incident management during emergencies and train service disruptions.

Support CCL in crowd management during events such as New Year’s Eve and National Day Undertake any other duties assigned by the Head of Department or Supervisors Every staff in Circle Line is responsible for their own as well as their Team’s Safety. Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.

Qualifications

& Work Experience Degree in a relevant discipline or Diploma in Engineering, preferably with experience in the railway industry or frontline operations in the public transportation sector. Skills Leadership Competencies Leadership : Sets clear expectations and high standards for performance by motivating, monitoring and coaching team members to develop their full potential Building Relationships : Develops relationships and builds networks by adapting approach to interact effectively with others and manages conflict tactfully thus helping others succeed Communication : Listens intently to understand the spoken and unspoken needs of others, presents with confidence while gauging audience reactions and adjusts communication style and content accordingly to create maximum impact Planning & Organizing : Sets objectives and develops plans for self and team and anticipates, allocates, and monitors resources to deliver high quality results Decision Making : Makes well-informed and considered decisions, even when they involve tough choices by minimizing risk and taking responsibility for results Adaptability : Adopts well to ambiguity, change, and different cultures and finds positive opportunities in these circumstances