Job description
Key Responsibilities
✔ Installation & Deployment Install, configure, and deploy Dell PowerEdge servers and associated hardware components (CPU, memory, storage, RAID controllers). Rack, cable, and power physical servers in data centers. ✔ Hardware Maintenance Perform regular preventive maintenance, firmware updates, and hardware diagnostics.
Replace or upgrade faulty components (HDD/SSD, RAM modules, RAID controllers, power supplies, fans). ✔ Troubleshooting & Support Identify and resolve server hardware issues across production and non-production environments. Work with vendor support (Dell ProSupport) to diagnose and escalate complex hardware faults. Monitor server health using iDRAC, OpenManage, and system logs.
✔ Documentation Maintain accurate hardware inventory, asset tagging, and configuration records. Document hardware changes, maintenance procedures, and incident reports. ✔ Performance & Capacity Planning Assist in capacity planning and forecasting of hardware needs. Provide input for server refresh cycles and hardware lifecycle management.
✔ Security & Compliance Ensure hardware security best practices (BIOS passwords, physical access controls). Comply with change management and ITIL processes. ✔ Collaboration Work closely with Networking, Virtualization, Storage, and Security teams. Support projects involving new hardware deployments, migrations, and upgrades.
Requirements
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