ServiceNow Solution Architect

Job Summary

We are looking for an experienced Service. Now Solution Architect to lead the architecture, design, and implementation of enterprise Service. Now solutions. The role will work closely with business stakeholders, technical teams, and enterprise architects to translate business requirements into scalable, secure, and maintainable Service.

Now solutions. The ideal candidate should have strong hands-on experience across the Service. Now platform, ITSM, ITOM, CMDB/CSDM, integrations, custom applications, workflows, and platform architecture , along with experience leading large-scale Service. Now implementations and transformation programs.

Requirements

Key Responsibilities Own the end-to-end Service. Now solution architecture for enterprise implementations and transformation initiatives. Translate business and technical requirements into scalable Service. Now architecture and solution designs. Define HLD/LLD, technical architecture, integration architecture, data models, workflows, and security architecture .

Lead architecture discussions with business stakeholders, enterprise architects, developers, administrators, and implementation partners. Provide technical direction and governance across Service. Now development and implementation teams. Design solutions across ITSM, ITOM, CMDB/CSDM, ITAM, HRSD, CSM, Sec. Ops and custom applications based on business requirements.

Design and govern integrations using REST, SOAP, Integration. Hub, MID Server, APIs, web services and event-driven integrations . Define CMDB architecture, CSDM alignment, Discovery, Service Mapping, data governance and CMDB health strategies. Establish Service. Now development standards covering configuration vs customization, scripting, scoped applications, update sets, application repositories and deployment practices .

Review technical designs, code, integrations, custom applications and platform configurations. Ensure solutions follow Service. Now best practices, security standards, scalability, performance and upgradeability . Lead platform modernization, instance consolidation, upgrade and migration initiatives. Evaluate new Service.

Now capabilities and recommend appropriate platform solutions. Work with security teams on SSO, OAuth, ACLs, roles, encryption and secure integrations . Support technical estimation, solution proposals, POCs and implementation planning. Identify technical risks, dependencies and architectural gaps and drive their resolution.

Mentor Service. Now developers, technical leads and administrators. Mandatory Skills 10–14 years of Service. Now experience Strong experience as Service. Now Solution Architect / Technical Architect / Lead Architect Service. Now architecture and enterprise solution design Strong ITSM experience Strong CMDB / CSDM knowledge Experience with ITOM, Discovery and Service Mapping Service.

Now integrations and API architecture REST / SOAP / Integration. Hub / MID Server Service. Now scripting: JavaScript Glide APIs Business Rules Script Includes Client Scripts UI Policies UI Actions Flow Designer / Workflow Service. Now ACLs, roles and security Scoped applications / custom applications Service. Now upgrade and migration experience Technical documentation including HLD/LLD Experience working with enterprise architecture and governance teams Preferred Skills ITAM / HAM / SAM HRSD CSM Sec.

Ops Service Portal / Employee Center Integration. Hub Service. Now Automation Engine Performance Analytics Service. Now AI / Now Assist Virtual Agent GenAI / AI Search Event Management / ITOM Health Service. Now Discovery Service Mapping CMDB Health Service Graph Connectors Azure / AWS / GCP integrations DevOps / CI/CD Git / Jenkins / Azure DevOps Certifications Preferred: Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) Certified Technical Architect (CTA) – highly preferred for senior architecture positions CIS-ITSM / CIS-ITOM / CIS-CSM / CIS-HRSD based on module expertise