Member Relations Champion

Job Details: Job Location: Hammond Family YMCA

• Hammond, IN, Position Type: Part Time, Salary Range: Undisclosed, Pay starting at $16.00 per hour and up based on experience. Be the Face of the Y. Build Connections. Make a Difference. Looking for motivated and talented individuals with early morning availability! Do you enjoy helping others, building relationships, and creating memorable experiences? At the Crossroads YMCA, our Member Relations Champions do more than greet members. They create a welcoming environment where everyone feels valued, connected, and part of something bigger. As a Member Relations Champion, you'll combine exceptional customer service with peer leadership, helping members make the most of their YMCA experience while supporting your team and daily membership operations. What You Can Expect Welcome members and guests with genuine hospitality, making every interaction meaningful. Assist with check-ins, membership questions, account updates, and member concerns. Lead personalized tours that connect prospective members with programs and services that fit their interests and goals. Build lasting relationships with members and help them discover opportunities to get involved. Share membership benefits, programs, and upgrade opportunities that support membership growth and retention. Handle cash transactions, maintain an individual cash drawer, and complete accurate shift closeouts. Support the onboarding, training, and development of new team members. Partner with department leaders to support daily operations, team communication, and administrative needs. Participate in team meetings and assist with staff training and department initiatives. Respond to emergencies and assist with incident reporting according to YMCA policies. Promote the YMCA's mission, core values, and Annual Campaign. Complete required compliance and professional development training. What Makes This Job Rewarding? Make a difference every day. Help members feel welcomed, supported, and connected to their community. Build meaningful relationships. Get to know members and celebrate their milestones, accomplishments, and successes. Be a team leader. Help new staff develop confidence and skills while setting an example of exceptional service. Grow professionally. Develop leadership, communication, problem-solving, and customer service skills. Be part of something bigger. Support an organization committed to strengthening the community through healthy living, youth development, and social responsibility. What Can Be Challenging? We believe in being upfront about the realities of the role. Being a Member Relations Champion is rewarding, but it also requires flexibility, patience, and initiative. Managing multiple priorities. The membership desk can get busy, requiring you to balance member needs, phone calls, transactions, and operational responsibilities. Navigating difficult conversations. You'll occasionally assist frustrated members or handle sensitive concerns while remaining calm, professional, and solution-focused. Taking initiative. This is more than a traditional front desk position. You'll be expected to proactively engage members, identify opportunities, and help support your team. Working a flexible schedule. Evening, weekend, and holiday availability is necessary to meet the needs of our members and branch. Staying engaged. This is an active, people-focused role that requires you to remain attentive, approachable, and ready to assist throughout your shift.

Qualifications

To be considered for this position, you must meet the following requirements: Be at least 18 years of age. Have a minimum of 12 months of related work experience. Have previous customer service, sales, and cash handling experience. Be available to work a minimum of 18 hours per week. Have flexibility to work evenings, weekends, and holidays.

Demonstrate strong communication, interpersonal, and problem-solving skills. Be comfortable using computers and customer relationship management (CRM) systems. Be able to communicate and build positive relationships with people from diverse backgrounds. Be prepared to respond appropriately to safety concerns and emergency situations.

Is This Role Right for You? You may be a great fit if you: Genuinely enjoy meeting new people and making others feel welcome. Take pride in delivering exceptional customer service. Are comfortable recommending memberships, programs, and services. Enjoy helping coworkers learn, grow, and succeed. Can handle challenging situations with patience and professionalism.

Are dependable, organized, and able to manage competing priorities. Take initiative without always needing direction. Believe in the YMCA's mission and want to make a positive impact. This role may not be the best fit if you: Prefer working independently with limited interaction with others. Are uncomfortable handling difficult conversations or resolving member concerns.

Prefer a position with minimal sales or membership growth responsibilities. Are looking for a strictly administrative or seated desk position. Are unable to meet the minimum weekly hours or scheduling requirements. Physical Requirements Ability to stand, walk, or sit for extended periods throughout the shift. Ability to lift up to 20 pounds and occasionally bend or stoop.

Frequent movement throughout the facility and membership desk area to assist members and complete operational tasks. Ability to maintain alertness, concentration, and awareness of surroundings. Ability to communicate effectively through visual, auditory, and verbal interactions. Comfortable with frequent computer use.

Maintain a neat and professional appearance.

Benefits

at Crossroads YMCA At the Crossroads YMCA, we value our employees and the difference they make in our community. As a part-time team member, you'll enjoy: Free individual YMCA membership. Discounts on YMCA programs and services. Access to a voluntary 403(b) retirement savings plan. Training and professional development opportunities.

Opportunities for career advancement and leadership growth. A supportive, mission-driven team environment. COMMITMENT TO CHILD ABUSE PREVENTION We are committed to safeguarding the children and families we serve. As a youth-serving organization, the YMCA maintains a strict commitment to child abuse prevention, including staff training, adherence to established safety policies, and zero tolerance for abuse or misconduct.

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