VTC Infrastructure Engineer

Description Title: VTC Infrastructure Engineer Location: Mark Center VA Clearance required: Secret Clearance Certification: CompTIA SEC+ or CCNA Requirements A VTC Infrastructure Engineer configures, maintains, and troubleshoots enterprise audio-visual and video streaming infrastructure. They ensure high availability for virtual meetings, apply security compliance patches, and provide Tier II/III technical support for hardware like codecs, multipoint control units (MCUs), and UC managers.

Core Responsibilities System Management: Deploy, patch, and monitor enterprise VTC and VoIP systems, ensuring seamless performance and uptime. Incident Troubleshooting: Diagnose and resolve connectivity, audio, and video issues, minimizing downtime for daily operations. User Support & White-Glove Service: Assist VIPs and leadership with conference setups, active meeting monitoring, and equipment orientation.

Security & Compliance: Enforce organizational IA policies by performing vulnerability scans and applying cybersecurity compliance configurations (e.g., DISA STIGs). Risk Management Framework experience preferred. Infrastructure & Upgrades: Manage hardware lifecycles, recommend technology refreshes, and maintain updated network and capability diagrams.

Required Qualifications & Skills Experience: 3 to 5 years of hands-on VTC or systems administration experience. Technical Proficiency: Deep understanding of Cisco, Polycom, or similar AV/VTC codecs and infrastructure, Session Initiation Protocol (SIP), and control tools like Cisco Tele. Presence Management Suite (TMS).

Security Clearances: Requires Minimum Active DoD Secret clearance Certifications: DoD 8570 compliance (such as CompTIA Security+ or CCNA)