Utility Billing Manager

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities. At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America.

We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness. As Utility Billing Manager, you'll own recapture performance end to end: a minimum of 90% on water, sewer, and stormwater, and 100% on trash, at every community where costs are billable to residents.

This is a player coach role. You'll lead a team of analysts, set their priorities, and hold them accountable, while staying hands on with rate analysis, billback launches, submetering, and vendor contracts yourself. You'll work daily with accounting, legal, community managers, and outside vendors, and residents will feel the difference when you get it right.

What You'll Do