Team Lead, Womenswear, Full Time, Permanent

GET TO KNOW US At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations.

Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. KNOW THE ROLE To lead, support, and mentor team members in the day-to-day operations of the department, ensuring the highest levels of customer service, sales excellence, and operational standards while driving team engagement and results.

Key Responsibilities

Deliver exceptional customer service, ensuring NPS targets are consistently achieved Coach and support team members in handling customer queries, returns, and service excellence Promote and embed CRM programmes and customer services (e.g., loyalty cards, personal shopping) Communicate and monitor daily and weekly sales targets, driving team focus on results Provide feedback and insights on product lines and customer trends to senior management Support with the implementation of sales and promotional strategies across the department Lead and contribute to team briefings, ensuring clear communication and alignment with goals Induct, train, and mentor new and existing staff, fostering continuous development Recognise, coach, and motivate team members, managing both high and under-performance Maintain merchandising standards and ensure promotional activity is executed on time Oversee stockroom organisation, product flow, and floor presentation in line with company standards Ensure all team members uphold professional appearance, values, and company policies Act as a role model and ambassador, representing the company with colleagues, stakeholders, and customers KNOW WHAT WE'RE LOOKING FOR Strong leadership qualities, able to inspire and guide others Demonstrated customer-first mindset with proven retail or service experience Excellent communication and interpersonal skills Commercial awareness with an understanding of sales drivers and retail trends Highly organised, able to manage multiple priorities effectively Resilient and adaptable, able to respond positively to challenges A natural problem-solver with strong decision-making skills IT-literate, comfortable with CRM systems and digital tools Professional, reliable, and accountable Committed to continuous learning and personal development KNOW WHAT'S IN IT FOR YOU We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development.

That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture. As a Brown Thomas Arnotts team member, you will benefit from: Competitive Salar Contributory Pension Scheme Competitive annual leave entitlement Team Member discount across the world’s most iconic brands Recognition Days for Volunteering & Wellbeing Wellbeing Initiatives Extensive Learning & Development Offerings Leading Talent Programmes Flexible Working Model Additional Benefits KNOW HOW WE WORK Experience is our business : Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched. We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued. Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together.

Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work.

Please contact us at careers@brownthomas.ie to request accommodation.