Customer Service Manager - State Farm Agent Team Member

ROLE DESCRIPTION: As a {{ job.name }} with {{ account.name }}, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Oversee the office operations pertaining to new and existing customer request and needs
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS

• Prior agency experience looking for a managerial role.
• Previous State Farm agency experience.
• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Ability to direct a team to complete the urgent and important of every day
• Property/Casualty/Life and Health licensed.
• Bi-lingual in Spanish and English (not required) but a major advantage. COMPANY CULTURE: We are a well-established and successful team seeking the right person to join us. Our work environment is laid-back, with an organic day-to-day approach that fosters a comfortable and supportive atmosphere. Most of our team members have been with us for over five years, creating a close-knit, family-like vibe. Additionally, we serve a large, untapped bilingual (Spanish-speaking) clientele, presenting plenty of exciting opportunities for growth and impact. If you're looking to be part of a dedicated team with room to thrive, we’d love to hear from you!

Compensation

$50,000.00 - $75,000.00 per year