Technical Support Specialist

TECHNICAL SUPPORT SPECIALIST (Permanent) Our client, an international manufacturing organization with its US headquarters in WNY, is looking to add a Technical Support Specialist to their growing team. This employee will play a critical role in providing hands-on technical support/training to team members and customers to ensure seamless operational efficiency of equipment.

Responsibilities

Deliver exceptional technical support both in-office and on-site for regional customers Diagnose and troubleshoot equipment issues, recommending cost-effective solutions to meet customer needs and provide swift resolutions Field customer inquiries and respond promptly via phone, online platforms, or in person Run on-site training sessions for customers and regional representatives on equipment operation and best practices Travel within the assigned region to support equipment start-ups, commissioning activities, and troubleshooting efforts as needed (approximately 20% travel) Collaborate with various internal teams and external vendors to enhance products, processes, and overall operational efficiency Develop, implement, and document corrective action plans when necessary in order to address quality or performance concerns Analyze current processes to determine areas for improvement, focusing on increasing efficiency, reducing cycle times, and improving overall performance Work well in a team environment as well as independently Other duties as assigned/as necessary Details: Position is full-time, direct hire 100% in-office/on-site Up to 20% travel within assigned region $70,000 – $85,000 annually depending on experience Associate’s degree in Electrical or Building Controls, or related preferred 2+ years’ experience in HVAC/Controls industry experience Professional demeanor and ability to interact with various team members/customers Experience working in an industrial environment; strong knowledge of centrifugal pumps, heat exchangers, building automation controls/communication protocols (BACnet/Modbus) Bilingual is preferred: Spanish Great interpersonal and communication skills (written and verbal) Strong organization skills, analytical, and time management skills Strong & creative problem solving skills Meticulous attention to detail Self-motivated Relocation not available Candidates must be authorized to work in the United States; Visa sponsorship is not available All employees and applicants, please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: https://dol.

ny.gov/posting-requirements-0 ; https://www.dol.gov/general/topics/posters#workplace-posters