IT Systems Analyst

IT Systems Analyst Job Description Job Title: IT Systems Analyst Classification: Exempt Department: IT Reports to: IT Manager * This is an in person role located in Bowling Green KY * Position Summary: The IT Systems Analyst will be responsible for the low-level duties. Provides technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems.

This role involves troubleshooting reported issues, resolving technical problems, and maintaining a high level of customer service.

Key Responsibilities

Help Desk Support Respond to Helpdesk tickets and requests via email, teams, and over the phone. Provide first level contact and troubleshoot user issues Properly escalate unresolved queries to the next level of IT support Troubleshoot hardware/software issues, escalating to higher support levels if necessary Track, route, and redirect problems to correct resources Walk users through problem solving steps to resolve issues Follow up with users, provide feedback and see problems through to resolution Administrative Tasks System user creation PC set up Software setup Smart device deployment Licensing assignment Maintain documentation for IT processes and procedures System Monitoring Monitor and manage various infrastructure systems Monitor and manage various enterprise business systems Assist with troubleshooting critical IT systems as needed Projects Work with other members of the infrastructure team and other departments on joint tasks and projects Work with vendors and contractors to accomplish tasks and projects Assist with IT audits Other Duties Work closely with other IT staff to accomplish IT goals Help with site installation activities for infrastructure tasks Excellent knowledge Microsoft Windows-based applications including Word, Excel, Outlook, and Adobe Acrobat Perform other duties as required Skills & Competencies: To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Very good oral, written, and interpersonal communication skills; requires self-direction, tact, diplomacy, and a clear, courteous, and professional manner Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision. Ability to read and comprehend basic English Ability to follow instructions Self-starter, multi-task and detailed oriented, excellent computer and math skills Maintains a clean work area Must be familiar with databases Education & Experience: Computer related college degree required Some Education requirements can be offset by work experience (industry or federal) Minimum of 2 years’ experience in IT field Work Environment & Physical Requirements: Requires working in temperature extremes Observes all safety rules Requires occasional physical activity throughout shift (except breaks and lunch) such as walking, sitting, standing, bending, stooping, squatting, reaching, handling, near/far vision, pushing, pulling, carrying, and lifting objects weighing up to 50 lbs.