Library Support Specialist- Digital Equity

Reporting to the Student Technology and Library Services Manager, the Library Services Specialist

• Digital Equity provides front-line library and student technology services that promote equitable access to library resources, spaces, academic technologies, and college services. Through technology guidance, digital literacy instruction, and individualized support, this position helps students overcome barriers to access and develop the skills and confidence necessary for academic engagement and success.

Responsibilities

Provide high-quality, equitable service to all library users face-to-face, over the phone, and via email and Live. Chat; Assist students in navigating library services, college resources, and academic technologies. Circulate library materials, including books, media, course reserves, interlibrary loan items, and loanable technology; manage study room reservations for the campus libraries.

Provide technology assistance, including support for computers, personal devices, printers, Wi. Fi, and assistive technology tools; guide students in navigating the Canvas LMS, publisher materials and courseware, mywcc, and student email. Instruct and assist students in using language support and assistive technologies to engage with course content and college resources, including translation tools, text-to-speech, screen readers, transcription, and speech-to-text applications.

Assist with the development and delivery of digital literacy instruction, workshops, and resources, and provide individualized support to help students build skills and confidence in using academic technologies. Participate in ongoing assessment of student technology through a digital equity lens, with attention to accessibility, usability, and language access; document recurring barriers students encounter and share findings to inform service and program improvements; identify and recommend emerging tools that may improve access and outcomes for students.

Provide staff training on library policies, procedures, technology, and customer service standards. Monitor the operation of technology in the libraries; identify and report hardware and software issues promptly. Engage in ongoing professional development in digital equity, digital literacy, language support and assistive technologies, and digital accessibility.

Contribute to a collaborative culture through engagement in professional development, training, and active involvement in college-wide initiatives. Perform duties and complete projects as assigned by the Student Technology and Library Services Manager.