Family Services Specialist I/II

Family Services Specialist I/II This position is located in Oklahoma City, Oklahoma. Annual Salary: Level I H14A: $37,440.00 + Full State Employee Benefits Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided.

Various set work schedules available.

Minimum Qualifications

Level I: Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II: Education and Experience requirements consist of​ a bachelor’s degree; OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree; OR two (2) years of experience as a Family Services Specialist.

Preference Statement Preference may be given to applicants with previous call center experience and/or to applicants who are bilingual. _____ Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid). This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time.

All telework positions are subject to Agency Director approval.

Job Responsibilities

This position is for a customer experience specialist who can provide world class service to clients of Adult and Family Services.

Responsibilities include

interviewing and processing electronic applications and renewals for all AFS programs, interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. Must also display excellent customer service skills, flexibility, and organization. This position does not maintain a permanent caseload.

Provide first contact resolution for clients who prefer to conduct business through our contact center or online platforms. __________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-JD245 83007332/JR66442