Bilingual Member Experience Representative

The Bilingual Member Experience Representative will deliver accurate, empathetic, and efficient service in both English and French across phone, chat, and email channels. Reporting to the Supervisor, Member Experience Contact Centre, this role applies critical thinking and strong product knowledge to resolve member, provider, and client inquiries while meeting performance expectations and contributing to an excellent member experience for English and French-speaking members.

This is a remote role within Canada. We are open to candidates across the country, however you must work within our core business hours.