Front Desk Clerk

Description Position Overview: We are currently seeking a friendly and customer-focused Front Desk Clerk to join our team at Double Tree in Lisle IL. The Front Desk Clerk will be responsible for providing exceptional guest service, handling check-ins and check-outs, and assisting guests with inquiries and requests. The ideal candidate will have strong communication skills, attention to detail, and a passion for hospitality.

Key Responsibilities

Guest Check-In and Check-Out:

• Greet guests upon arrival and ensure a smooth check-in process.
• Verify guest information, process payments, and issue room keys.
• Provide information about hotel services, facilities, and local attractions.
• Handle check-outs efficiently, processing payments and issuing receipts. Customer Service:
• Respond to guest inquiries and requests promptly and courteously.
• Resolve guest complaints and issues in a timely and professional manner.
• Anticipate guest needs and provide personalized service to enhance their experience.
• Maintain a positive and welcoming atmosphere at the front desk. Reservation Management:
• Assist guests with making reservations, modifications, and cancellations.
• Update reservation system with accurate guest information and special requests.
• Ensure room availability and assign rooms based on guest preferences and hotel policies. Administrative Tasks:
• Maintain accurate records of guest accounts, including charges and payments.
• Prepare daily reports and balance cash drawers at the end of each shift.
• Assist with administrative duties, including answering phones and responding to emails. Safety and Security:
• Monitor the lobby and front desk area to ensure the safety and security of guests and staff.
• Follow emergency procedures and protocols in case of incidents or emergencies.
• Report any safety hazards or security concerns to management immediately.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in computer software, including MS Office and hotel management systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Benefits

• Competitive hourly wage.
• Comprehensive training program.
• Opportunities for advancement within the company.
• Employee discounts on hotel stays and other amenities.
• Flexible scheduling options.