Billing Support Coordinator

JOB SUMMARY

The Billing Customer Support Coordinator, part of the Client Services organization, serves as a primary point of contact for patients and healthcare providers with questions about billing, insurance coverage, and payments related to genetic testing. This role resolves billing inquiries with accuracy and empathy, explains financial responsibilities and payment options in clear terms, and partners with Revenue Cycle Management, laboratory, and commercial teams to deliver a seamless customer experience.

Success is measured by timely and accurate issue resolution, adherence to service level agreements, and customer satisfaction. This role may evolve as organizational needs change.