Dynamics 365 CE Functional Developer Mississauga ON

Reports To Vice President, IT Summary The Dynamics 365 CE Developer is responsible for the support, enhancement, and governance of the organization's Dynamics 365 Customer Engagement platform, including Sales and Field Service modules. This role translates business requirements into scalable solutions that align with enterprise architecture standards.

You will maintain platform documentation, support users, identify improvement opportunities, and help ensure system changes are thoughtfully designed and implemented to enhance business processes, support integrations, and preserve reporting accuracy. What You Do � The Role (Responsibilities) Dynamics 365 CE Development & Configuration Configure and customize Dynamics 365 CE applications, including tables, forms, views, business rules, workflows, and security roles.

Develop and support Power Automate flows, model-driven apps, and Dataverse components. Support development of plugins, JavaScript, custom APIs, integrations, and other Dynamics 365 CE extensions as required. Troubleshoot and resolve configuration, customization, integration, and application issues. Package, test, and deploy solution changes across development, test, and production environments.

Support integrations between Dynamics 365 CE and other enterprise systems, including Dynamics 365 Finance & Operations, and investigate data synchronization failures. Platform Ownership Support ongoing platform enhancements and optimization initiatives. Identify new functionality included in product releases and coordinate with the IT leadership team on impact and deployment timelines.

Collaborate with development resources and external partners on solution delivery. Participate in testing, validation, and deployment activities. Monitor recurring support issues, platform health, and data quality, and recommend improvements. Work with Sales and Service teams to improve workflows, including scheduling, work orders, and the technician mobile experience.

Documentation & Knowledge Management Create and maintain business process documentation. Maintain solution design documentation and system architecture diagrams. Develop user guides and training materials. Ensure documentation remains current following enhancements and releases. Solution Design Assist & Governance Participate in solution design sessions with the Solution Design Lead and business stakeholders.

Evaluate impacts of proposed changes on existing processes, integrations, security models, and reporting. Ensure solutions align with organizational standards and long-term roadmap. Review partner-delivered changes for alignment with solution design and supportability. What You Need (Requirements) Bachelor�s degree in a related field, or a combination of skills, certifications, and experience.

5+ years supporting and administering Microsoft Dynamics 365 Field Service and/or Sales in a developer or technical product owner capacity. Experience with Microsoft Power Platform, including Power Automate, Power Apps, and Dataverse. Experience with integrations such as Dual Write, Kingsway. Soft or Azure Integration Technologies.

Familiarity with Dynamics 365 CE development concepts such as JavaScript, plugins, APIs, integrations, and solution deployments. Experience managing Dynamics 365 solutions and deployments across multiple environments. Understanding of Field Service processes, including work orders, scheduling, assets, and mobile technician workflows.

Strong business analysis and requirements gathering skills. Experience documenting business processes and technical solutions. Excellent communication and stakeholder management skills. Strong problem-solving and analytical abilities.