Front Office Agent at Corendon Mangrove Beach Curacao

Corendon Mangrove Beach Curacao is seeking a dedicated and customer-oriented Front Office Agent to join our Front Office department. As a Front Office Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth check-in and check-out process. Welcome and greet guests in a friendly and professional manner Handle guest inquiries and provide accurate information about the resort and its amenities Assist guests with check-in and check-out procedures Manage reservations and room assignments Handle guest requests and complaints promptly and efficiently Ensure the front desk area is clean and organized Maintain a high level of knowledge about the local area and attractions to assist guests with recommendations Minimum of 1 year experience in a similar role in the hospitality industry Excellent communication and customer service skills Proficiency in using hotel management software and reservation systems Ability to handle cash transactions and maintain accurate records Strong problem-solving and multitasking abilities Flexibility to work in shifts, including weekends and holidays Proficiency in English, Dutch and Spanish; knowledge of additional languages is a plus Positive attitude and a friendly demeanor Ability to work well in a team and independently Attention to detail and strong organizational skills