Guest Service Agent

Duties/Responsibilities: Welcome guests upon arrival with a professional, friendly, and genuine demeanor. Check guests in and out efficiently while adhering to resort policies and service standards. Confirm reservations, process room assignments, and issue room keys accurately. Handle guest inquiries in person, over the phone, and by email, providing clear and courteous information.

Anticipate guest needs and resolve issues or complaints promptly and professionally. Coordinate with Island Ambassadors, Housekeeping, and other departments to ensure seamless guest experiences. Assist guests with activity bookings, dining reservations, and transportation arrangements as needed. Follow established opening and closing procedures, ensuring the Front Desk area is clean, organized, and guest-ready.

Maintain accurate guest records, messages, and billing information. Manage cash, credit card, and charge transactions following accounting and audit procedures. Process daily reports, filing, and correspondence in a timely and organized manner. Ensure effective communication with other shifts and departments regarding guest preferences, requests, or concerns.

Maintain complete knowledge of resort facilities, activities, services, and hours of operation. Collaborate effectively with team members to ensure smooth daily operations. Maintain open communication with management regarding guest feedback, operational needs, or process improvements. E Essential Traits: Warm, courteous, and service-oriented demeanor.

Excellent verbal and written communication skills. Ability to multitask and manage competing priorities efficiently. Impeccable grooming and professional presentation. Dependable, punctual, and adaptable to a flexible work schedule. Strong organizational, problem-solving, and decision-making skills. Ability to work independently with minimal supervision while maintaining team collaboration.

Key Results Indicators: High guest satisfaction Reservation management Timely and professional resolution of guest concerns Compliance with resort standards, policies, and operating procedures Specific Technical / General: Minimum one (1) year of experience in Front Office or Guest Services at a resort or hotel preferred (training provided for the right candidate).

Excellent command of English (spoken and written). Strong computer literacy High school diploma or equivalent required; hospitality training or certification an asset. Energetic, motivated, and passionate about delivering outstanding guest experiences.