Receiving Officer

Your Day to Day People ​ Coordinate closely with the Procurement Manager, Finance team, and Department Heads to resolve receiving or purchasing issues.​ Respond professionally to enquiries from vendors, department heads, and hotel colleagues related to receiving activities.​ Notify relevant departments promptly of arriving materials to ensure timely removal from the receiving area.

​ Receiving & Inventory Control ​ Match delivery notes and invoices against approved purchase orders to ensure accuracy of specifications, quantities, and pricing.​ Inspect all incoming goods to verify quality, condition, expiry dates, and compliance with IHG standards.​ Reject and report damaged, expired, incorrect, or substandard items promptly to suppliers and the procurement team.

​ Prepare and submit daily receiving reports and supporting documentation to the Accounting Department for further processing.​ Direct deliveries promptly to the appropriate departments or storage areas in accordance with hotel procedures.​ Ensure beverage and food store items are properly recorded, documented, and controlled.

​ Maintain cleanliness, organization, and security within receiving and storage areas.​ Control & Compliance ​ Maintain effective internal controls over receiving, requisitioning, and issuing of goods.​ Ensure strict implementation and ongoing compliance with Control Self-Assessment (CSA) requirements for the Purchasing & Receiving category.

​ Ensure all vendor security and access procedures are followed during delivery.​ Establish and maintain accurate records, logs, and audit trails for all receiving activities.​ Guest & Operational Support ​ Support uninterrupted hotel operations by ensuring timely availability of goods.​ Prevent quality or supply issues that could negatively impact guest experience.

​ Accountability ​ Ensure compliance with IHG policies, procedures, and statutory requirements.​ Maintain confidentiality, secure storage practices, and strict control over receiving areas and documentation.​ Coordinate and support CSA audits related to Purchasing & Receiving.​ Report directly to and communicate with the Procurement Manager and Finance Manager on all matters related to receiving and internal controls.

​ Responsible Business & Safety ​ Demonstrate awareness of Occupational Health & Safety (OH&S) policies and always ensure safe work practices.​ Comply with duty of care, health, safety, fire, and emergency procedures.​ Identify and report hazardous situations, security incidents, and accidents promptly in accordance with hotel procedures.

​ Minimize waste, spoilage, and loss through disciplined receiving and inventory practices.​ Additional Duties ​ Undertake ad-hoc assignments and provide support during unforeseen operational requirements. ​ ​