Technical Support Specialist 1

The Tech Support Specialist 1 will be responsible for providing a high level of professional technical support by receiving inbound calls from customers, field service professionals, and internal departments that require technical assistance on Nice Audio/Power product lines. This is not an IT position. This front-line role will also support the internal technical support team by training/coaching new and existing team members, creating/reviewing knowledge base content, and providing backup for the team lead when needed.

Tech Support Specialist 1 is a superior technical troubleshooter, specializing in diagnosing, problem resolution, equipment configuration, installation, and design of high-end Audio Equipment and Power products for customers.