Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency opened in 2023 and is a team of six focused on building a strong, supportive environment. I previously owned an agency for 14 years before launching this new office, bringing experience and a proven approach to growth and team development. We stay connected to the community through local involvement and outreach efforts.

For our team, we offer PTO, paid holidays, a Simple IRA, health benefits, and a strong focus on work-life balance. Our office culture is friendly, team-oriented, and built on trust. We don’t micromanage, and we value people who take ownership of their role. We’re looking for someone who is dependable, a strong communicator, and brings a positive attitude - someone who wants to contribute to a collaborative team and grow in a supportive environment.

ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.