Associate Director

Queens Hospital Center is making good on its promise to the people of southeastern and central Queens to maximize both patient convenience and positive clinical outcomes. Residents of Queens can count on the delivery of quality medical care right in their own borough. In 2002 the hospital opened a state-of-the-art, 261-bed facility that includes the Queens Cancer Center, the first comprehensive cancer treatment center in the borough.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

9:00 A.M – 5:00 P.M 35 Hours

SUMMARY OF DUTIES AND RESPONSIBILITIES: NYC Health + Hospitals/Queens is the first municipal hospital in the borough of Queens. The hospital offers high-quality behavioral health care for its multicultural population. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception.

Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. PURPOSE OF POSITION: Under general supervision, provides assistance in the administration of activities and supervision of activities within a group of services within the health care facility.

Responsible for several departments and manages the technical, managerial, ancillary, clerical and support staff of these departments. General tasks and responsibilities will include:

• Directs and supervises the staff and support departments, coordinates special services and coordinates activities of related support and professional service departments.
• Prepares operating plans and drafts of plans, policies, programs and procedures.
• Implements improved systems and procedures, monitors systems, and controls and audits programs.
• Makes studies of adequacy and effectiveness of general administrative and support services and makes recommendations.
• Prepares data for budget preparation, operating and statistical reports, analysis and makes recommendations.
• Monitors requisitioning of supplies and equipment. Requisitions materials and supplies for administrative, professional and support service activities.
• Prepares studies on patient care standards, makes analysis and prepares recommendations.
• Attends management staff meetings, conferences and consults with Medical and Support Services departments.
• May represent hospital administration in hospital functions and programs.
• Assists in grant proposal writing and in submitting revenue and expenditure reports for special funded programs.
• Assist in the review and RCA of Department of Health reportable incidents;
• Assist in the review and RCA of certain non-reportable incidents;
• Prepare case chronologies for RCAs and administrative reviews;
• Investigate reported incidents not requiring an RCA;
• Consult with the Director of Risk Management and Legal Counsel on medical/legal issues on a case-by-case basis;
• Follow up on guidelines and plans for quality improvement and patient safety;
• Daily review and investigation of Occurrence Reports;
• Enter Occurrence report investigation into Risk Management OR database, the VOICE;
• Confer with hospital departments for follow up on Occurrence reports;
• Comprehensive review and assessment of medical records;
• Assist in the development and implementation of special projects and programs that address Risk Management and related patient care issues, as identified by the AED of Risk Management; in coordination with behavioral health leadership.
• Follow up on recommendations, corrective action plans and measures of success resulting from
• RCA’s, and occurrence report investigation; Liaison with Health Care professionals and HHC legal affairs regarding patient rights issues, including consents, health care surrogates, social services and other legal issues;
• Provide consultations to hospital staff and assist with resolution of patient issues;
• Interview healthcare professionals involved in matters under investigation;
• Keep abreast of recent literature on health care and risk management;
• Assist in the entry of information for Board Report statistics;
• Prepare case summaries for reported cases for the Board Report.
• Keep statistics on reviews and matters as needed.
• Investigate Patient allegations of abuse and neglect;
• Attend assigned hospital meetings, including review of committee information, as requested by the AED of Risk Management;
• Perform other functions as assigned by the Director of Risk Management.
• Attend weekly risk departmental meetings.
• Directs and supervises the staff and support departments, coordinates special services and coordinates activities of related support and professional service departments.

1. Prepares operating plans and drafts of plans, policies, programs and procedures. Implements improved systems and procedures, monitors systems, and controls and audits programs.

• Makes studies of adequacy and effectiveness of general administrative and support services and makes recommendations.
• Prepares data for budget preparation, operating and statistical reports, analysis and makes recommendations.
• Monitors requisitioning of supplies and equipment. Requisitions materials and supplies for administrative, professional and support service activities.
• Prepares studies on patient care standards, makes analysis and prepares recommendations.
• Attends management staff meetings, conferences and consults with Medical and Support Services departments.
• May represent hospital administration in hospital functions and programs.
• Assists in grant proposal writing and in submitting revenue and expenditure reports for special funded programs.
• May represent hospital administration in hospital functions and programs.
• Attend necessary trainings under OMH for risk management and participates as the liaison between OMH as deemed by the Associate Director for Risk management/coverage.
• Other duties assigned by the supervisor.

1. Master’s Degree from an accredited college or university in Health Care Administration, Public Health or a related discipline; and four (4) years of experience at a responsible management and administrative level; or
2. Bachelor’s Degree from an accredited college or university in disciplines, as listed in 1 above; and five (5) years of experience as described in 1 above.

Registered Nurse with a current NYS license; Bachelor’s degree required; Master’s Degree in Nursing or graduate degree in a Health Care related field preferred, but not an absolute requirement; or JD from an accredited Law School with experience in Health Care or medical litigation; The candidate should be proficient and familiar with electronic medical records, have leadership experience, and have experience conducting investigations.

NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs

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