HR Service Analyst

HR Service Analyst Location: Uptown Tower 3, Taguig City Work Setup: Hybrid (once a week onsite) Shift: Day Shift About GECO Asia GECO Asia is an IT Consultancy Services company headquartered in Singapore, with offices in the Philippines, Indonesia, Malaysia, and China. With 20 years of industry experience , GECO provides technology and business solutions to clients across various industries, supported by its delivery centers in Manila and Iloilo, Philippines.

Job Description: HR Service Analyst The HR Service Analyst will be responsible for supporting HR systems, testing activities, deployment validation, and process improvements across platforms such as SAP, SAP SuccessFactors, and ServiceNow Case Management. The role involves ensuring system enhancements and configurations meet business requirements while maintaining the accuracy and efficiency of HR processes.

Key Responsibilities

Perform User Acceptance Testing (UAT) in SAP, SuccessFactors, and ServiceNow Case Management to validate system enhancements, configurations, and new functionalities. Manage and execute critical, high-priority, and complex support and testing activities. Coordinate with DevOps teams to identify, track, and resolve system defects and issues.

Conduct deployment readiness checks and post-deployment validation to ensure successful system releases. Perform user acceptance, controls, and process testing for changes to outsourced HR processes. Support country-specific statutory updates and communicate system changes. Review and maintain knowledge of payroll calculations and system configurations.

Execute prescribed test cases for changes initiated by client technology or change management teams. Determine whether assigned test scenarios pass or fail and document results in HP ALM. Provide detailed descriptions of failed test scenarios and support defect resolution. Attend scheduled testing stand-up meetings to communicate risks, issues, and support requirements.

Recommend additional test scenarios when necessary to improve test coverage. Perform testing and retesting of assigned scenarios. Process workflow redelegations in SuccessFactors. Configure and maintain WalkMe content to support user guidance and system adoption. Participate in peer checking, review, sign-off, and deployment impact assessments.

Identify opportunities to streamline processes and improve system performance.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Human Resources, Business Administration, or a related field. Undergraduates with a suitable combination of education and relevant experience may also be considered. Experience supporting SAP, SuccessFactors, ServiceNow Case Management, or other HR systems.

Knowledge of User Acceptance Testing (UAT), defect management, and deployment validation. Experience coordinating with DevOps, technical, and business teams to resolve system issues. Hands-on experience configuring WalkMe solutions, including ShoutOuts, SmartTips, Smart Walk-Thrus, Launchers, and Shuttles. Strong analytical, problem-solving, and troubleshooting skills.

Good communication and stakeholder management skills. Ability to manage multiple priorities in a fast-paced environment. Experience in HR technology implementations, system enhancements, or application support is an advantage.