Front Desk Agent

Job Details: Job Location: Legal Address

• Lawrence, KS, Salary Range: $15.00 - $16.00Hourly, Are you a highly skilled and motivated individual with a passion for providing excellent customer service? Do you have experience in the hotel industry? If so, we have an immediate opening for a full time and part-time Front Desk Agent at The Eldridge Hotel in Lawrence, KS. The Eldridge Hotel has been a historic landmark in Lawrence since its founding in 1855. As a Front Desk Agent, you will be the first point of contact for our guests, managing all aspects of their accommodation. You will play a crucial role in creating a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests, collecting necessary information Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients’ complaints in a timely and professional manner Work with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished Confirm group reservations and arrange personalized services for VIP customers and event attendees Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments The Eldridge Hotel offers a competitive starting salary of $15 per hour, with opportunities for growth and advancement.

In addition, we offer the following benefits: Health insurance Dental insurance Vision insurance Paid time off 401k matching Employee discounts If you are a dynamic individual who thrives in a fast-paced and fun-loving environment, we would love to hear from you. Join our team at The Eldridge Hotel and be part of our rich history in Lawrence!

Location: 701 Massachusetts St, Lawrence, KS, 66044 To apply, please submit your resume and cover letter to our website or email us.

Qualifications

Skills: Work experience as a Hotel Front Desk Agent, Receptionist, or similar role Excellent customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus