Mercedes-Benz of Cutler Bay - Service Concierge

PURPOSE: Acts as the liaison between third-party service organization, the client/customers, and service team responsible for supporting the dealership’s service department while providing superior client experiences via telephone.

ESSENTIAL DUTIES

Handle inbound service calls relating to client warranty, recalls, and pre-paid maintenance programs Assist service management and service advisors with overflow of calls relating to all service questions outside of appointments and status updates; Provide information to customers with exceptional service Listen to and help interpret customer’s statements accurately.

Keep current with all products and services offered by the company including make and model campaigns, parts, service schedule and customer add-ons; Utilize company scripts; Actively participate in all team meetings, training and events; Maintain accurate files on database and communicate client feedback and trends to management for review; Ensure client satisfaction.

QUALIFICATIONS

High school diploma or the equivalent; One to three years customer service experience or college degree; Excellent verbal and written communication skills; Computer experience; Professional, friendly and enthusiastic disposition; Be self-motivated, organized and have the ability to multi-task; Ability to collaborate with other dealership personnel Must be bi-lingual (English/Spanish) Must be a team player with impeccable honesty and integrity Maintain a high level of professional personal appearance and conduct Must be available to work Monday through Saturday 8am – 6pm; fluctuating schedules