Principal, Incident and Problem Management

We are seeking an experienced and strategic-minded Principal, Incident and Problem Management to lead our incident and problem management initiatives at One Inc. In this critical role, you will define and implement strategies, processes, and best practices to ensure effective handling of IT incidents and proactive resolution of underlying problems.

This position focuses on delivering high-quality IT services by minimizing disruptions and preventing recurring issues. You will work collaboratively with cross-functional teams and stakeholders, leveraging your expertise to drive continuous improvement. Note that this role does not involve managing a team but requires strong leadership in process ownership and stakeholder engagement.