Logistics Specialist - Senior Associate, Cross Border eCommerce

JP SLS Operations Ownership Monitor daily logistics performance from JP local first-mile pick up/Transit warehouse/Freight shipping to destination countries/Import customs clearance/last-mile delivery and proactively resolve operational issues across the shipment lifecycle. Conduct root cause analysis and drive corrective actions to ensure stable operations and service quality.

Operational Excellence & Performance Management Analyze operational KPIs, identify opportunities for improvement, and lead continuous process improvement initiatives. Track performance trends and implement action plans to improve operational efficiency and customer experience. Vendor Performance Management Own day-to-day vendor management and maintain strong operational relationships with logistics partners.

Monitor vendor KPI/SLA performance, conduct regular performance reviews, and drive continuous improvement initiatives. Design, establish, and continuously improve operational SOPs and governance processes. Logistics Strategy & Vendor Development Support RFQ projects through vendor sourcing, market benchmarking, capability assessment, and commercial evaluation.

Evaluate new logistics solutions and identify opportunities to optimize network performance and cost. Customs & Regulatory Compliance Monitor customs and regulatory changes affecting cross-border logistics in Japan. Lead implementation of new regulatory requirements and drive process improvements to ensure compliance.

7+ years of experience in cross-border logistics, e-commerce logistics, supply chain, or freight forwarding. Strong understanding of end-to-end international B2C logistics operations, including warehouse, customs clearance, linehaul, and last-mile delivery. Proven experience managing logistics vendors and driving operational performance through KPI and SLA management.

Strong analytical and problem-solving skills with the ability to identify root causes and implement sustainable solutions. Hands-on experience in process improvement, workflow automation, or operational efficiency initiatives, with a track record of delivering measurable results. Experience leveraging AI tools, automation, or data-driven solutions to streamline operations, improve productivity, and support decision-making.

Excellent stakeholder management and communication skills, with experience working across regional and cross-functional teams. Advanced proficiency in Excel or Google Sheets; experience with data analysis and KPI reporting is preferred. Business-level English is required. Business-level Korean is preferred.