Scheduling & Staff Services Assistant

POSITION SUMMARY

The Scheduling and Staff Services Assistant is part of the People Team is responsible for providing proactive, best-in-class customer service to our event staff and managers.

Key responsibilities include

scheduling part-time staff for events and timesheet processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Other duties may be assigned as required) Enter and complete all payroll requirements and process timesheets Assist with administrative functions including monitoring and responding to staff phone calls, emails, and data entry while maintaining detailed records of all call communication Administer late requests, schedule and/or deployment changes, time-off requests, leaves of absence, and availability changes, etc.

while maintaining appropriate staffing requirements Provide one-stop scheduling services for an assigned client group; from collecting availability, scheduling events in accordance with the Collective Agreement and/or departmental scheduling guidelines to developing staff deployment plans for all events Monitor staffing levels by classification to ensure adequate staffing levels are maintained and that all staff have submitted up to date availability Liaise with Event/Department Managers to confirm staffing deployment requirements Provide People department and Managers with unexcused, late and sick employee information, and other statistical information as required Maintain a step-by-step procedure manual for all responsibilities and tasks performed in this role Update event staff message boards and assist as required with other staff services duties and projects REQUIRED EXPERIENCE AND QUALIFICATIONS: Some post-secondary education is an asset 1 years experience scheduling part-time unionized employees is preferred Previous experience working in an administrative capacity or office setting Experience with databases, preferably with an online scheduling or payroll system Demonstrated ability to work as a team player with a high level customer service focus, responding to all customers with a professional and “can do” approach Knowledge of payroll systems and timesheet processing an asset Ability to work in a fast-paced, time-sensitive environment with the ability to multi-task Working knowledge of MS Office programs; quick to learn new programs Exceptional organizational and time management skills to meet tight deadlines Excellent written and verbal communication skills, with a strong commitment to communicate professionally and positively with staff and fans Ability to work independently Must be detail-oriented Flexible to work shifts during daytime office hours, Monday-Sunday, based on the Rogers Arena event schedule This position will remain open until filled.