Order Entry Specialist

Description Order Entry Specialist Good Will Publishers, Inc. — Gastonia, NC Salary: $40,000 per year + Full Benefits Hybrid Schedule: Work from Home 2 Days Per Week About Good Will Publishers Good Will Publishers is an established, family-owned publishing company headquartered in Gastonia, North Carolina. For nearly 90 years, we have been committed to creating publications and programs that positively impact individuals, families, schools, businesses, and communities.

Our company is built on strong Christian values , integrity, service, hard work, and treating others with honesty and respect. We are looking for team members who appreciate these values and want to be part of a positive, mission-driven work environment.

Position Overview

The Collections Specialist – Customer Service Representative is responsible for contacting customers regarding outstanding balances, resolving billing inquiries, and establishing payment arrangements while maintaining a professional and customer-focused approach. This position requires strong communication, problem-solving, and negotiation skills to help customers resolve past-due accounts while maintaining positive customer relationships.

Key Responsibilities

Contact customers by phone, email, and other communication channels regarding overdue balances. Assist customers with billing questions, account discrepancies, and payment concerns. Negotiate reasonable payment arrangements and follow up on outstanding accounts. Maintain accurate and detailed records of customer interactions, payments, and collection activities.

Provide excellent customer service while handling sensitive financial conversations professionally. Identify and resolve account issues in a timely and efficient manner. Follow company policies, collection procedures, and applicable federal and state regulations. Collaborate with internal departments to resolve disputes and improve account resolution.

Qualifications

Strong verbal and written communication skills. Excellent customer service and problem-solving abilities. Ability to handle difficult conversations with patience, professionalism, and empathy. Strong attention to detail and organizational skills. Basic computer skills and the ability to navigate account management systems.

Previous experience in collections, customer service, billing, or accounts receivable is preferred but not required. Desired Skills: Customer service, debt collection, account management, conflict resolution, payment processing, negotiation, data entry, and professional communication.

What We Offer

$40,000 annual salary Full health, vision, and dental benefits Hybrid work schedule — work from home 2 days per week Stable position with an established, family-owned company Positive, team-oriented work environment Opportunity to grow with a company that has been serving communities for nearly 90 years Our Culture At Good Will Publishers, we believe that integrity, faith, hard work, excellence, and service matter.

We strive to conduct our business with Christian principles and to treat our employees, customers, and community partners with honesty, dignity, and respect. If you are an organized professional who enjoys working with data, has strong Excel skills, and wants to join a company with a strong sense of purpose and values, we would love to hear from you.