Job description
Salesforce Scrum Master – Agile Delivery, Salesforce Platform & Digital Transformation Key Responsibilities
- Lead and facilitate all Scrum ceremonies including Sprint Planning, Stand-ups, Reviews, and Retrospectives
- Manage end-to-end Agile delivery for Salesforce initiatives
- Partner with Product Owner to manage backlog, prioritization, and sprint readiness
- Ensure user stories are refined, groomed, and aligned with Definition of Ready (DoR) and Definition of Done (DoD)
- Act as a bridge between business, product, and technical teams
- Identify and resolve impediments, risks, and dependencies proactively
- Drive Agile metrics including velocity, burndown, predictability, and sprint health
- Support UAT, defect triage, and release coordination
- Ensure adherence to enterprise Agile, compliance, and DevOps practices
- Coach teams on Agile best practices and continuous improvement Required Skills
- Proven experience as Scrum Master in Salesforce programs
- Strong understanding of Salesforce platform including:
- Sales Cloud
- Service Cloud
- Financial Services Cloud (FSC)
- Expertise in Agile/Scrum methodologies and delivery frameworks
- Hands-on experience with:
- JIRA
- Confluence
- Agile dashboards
- Strong stakeholder management and cross-team coordination skills
- Experience working with distributed onsite/offshore teams Preferred Skills
- Experience with Salesforce Financial Services Cloud (FSC)
- Exposure to CI/CD and Salesforce DevOps pipelines
- Knowledge of banking processes, compliance, and regulatory environments Certifications
- Certified Scrum Master (CSM / PSM) – Mandatory
- Salesforce certifications – Preferred Nice-to-Have Skills
- Experience in large-scale digital transformation programs
- Exposure to RBC / Canadian banking ecosystem
- Experience managing multi-squad Agile delivery Essential Skills
- Scrum Master
- Salesforce Agile Delivery
- Salesforce Platform Knowledge
- Agile/Scrum Methodologies
- JIRA
- Confluence
- Stakeholder Management
- UAT and Release Management
- Salesforce DevOps
- Digital Transformation Programs