Booker

Aufgaben The mission of the Mercedes-Benz Manhattan Booker is to be responsible for accurately coding technicians’ completed repair jobs into Netstar Operational System, so MBM dealership /Service Department can be compensated for labor and parts, and M-B manufacturer has data for product knowledge and analysis.

Responsibilities

The Mercedes-Benz Manhattan Booker must provide a consistently outstanding brand and customer experience through consistently outstanding preparation, attitude, and teamwork. Calculate time it takes to complete a specific job and verify appropriate parts are used and that labor recorded on R.O. corresponds with services rendered.

Assist Warranty Administrator with daily sales compliance review and self-compliance review. Review every warranty repair order written for proper completion, accuracy, and legibility according to applicable policies and procedure manuals. Maintain KPI within green/yellow standard. Build damage code and insert into warranty claims after booking to prepare claim for proper submission to warranty company.

Assist in review of warranty claims returned and/or rejected and prepare the repair order for resubmission. Contact appropriate warranty claims rep regarding claims requiring special authorization. Provide warranty coverage and policy information to technicians, service advisors, and other dealership personnel. Provide cash estimates for labor for technicians and service advisors.

Act as a liaison between technicians and service advisors. Look up any LI’s, DTB’s, and Campaigns documents that may be related to repair. Maintain a clean and safe work area. Able to commute into and out of Manhattan/New York City on a daily basis. Qualifikationen High School Diploma (GED) or equivalent work experience.

2+ years’ in Automotive Service and experience in booking, warranty or billing.