Executive, Customer Service

Act as a trusted advisor to customers, supporting them in identifying learning needs and creating tailored development plans. Guide customers in leveraging the company’s learning programs, tools, and platforms effectively. Proactively identify opportunities for upselling and cross-selling to expand customer use of company programs.

Provide insights and recommendations based on customer data, feedback, and learning outcomes. Collaborate with internal teams (Sales, Customer Service) to deliver the best customer experience.