Front Office Manager

Embassy Suites Brunswick is currently seeing a Front Office Manager to join our growing team!

As Front Office Manager you are the direct supervisor of all front desk staff and you will ensure proper completion of front desk duties. You will also be responsible for completing front desk duties at time such as reservations, directing, coordinating front desk activities, guest services, and monitoring the telephone. You will also prepare budgets and reporting for all front desk department

Benefits

• Employee Benefits

• Career Growth

• Dental

• Vision

• Medical

• PTO

• Holidays

• Flexible Scheduling

• Competitive Pay

• Room Discounts

Responsibilities

Anticipates and intervenes in all instances of guest dissatisfaction with hotel policy

Maximizes room revenue and occupancy by consistently reviewing status

Ensures financial performance of the front desk department

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Qualifications

A.A. associate degree or 5+ years in related experience or field

• Must have basic mathematical skills ie. applying basics of geometry and algebra and basic computer skills

• Ability to apply common sense, empathy and understanding to carry out instructions and provide delegation to staff

Customer service experience

Previous hotel experience preferred

Excellent communication and organizational skills

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.