Systems Technician

Job Details: Job Location: Charles T. Sitrin Network of Homes and Services, Inc.

• New Hartford, NY, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $24.00 - $26.00Hourly, Job Shift: Day, Job Category: Information Technology, DEPARTMENT: Information Technology POSITION: Systems Technician SUPERVISOR: Director of Information Technology The Systems Technician is a highly technical role which supports the operation and maintenance of the healthcare center's core equipment and systems. The role involves supporting stability, integrity, and security of in-house equipment across multiple Sitrin entities in the greater Utica New York area. This role may require availability after hours as needed for emergencies, system maintenance tasks, or to respond to cybersecurity incidents.
• Position is housed in our on-site Help Desk and backs up the Technical Support Technician. This includes end user support for all Sitrin software platforms, devices (computers, printers, scanners, dictation equipment, etc.), telephony, and account provisioning/access.
• Computer and mobile device deployment, provisioning, and software patching.
• Supports Microsoft products, particularly Active Directory, Group Policies, Exchange Online, Intune, and Microsoft 365 applications and configurations.
• Maintain an accurate inventory of all computing and audio-video equipment, including upgrade schedules.
• Support compliance with healthcare-related cybersecurity standards and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) and HITECH.
• Create and maintain documentation on all relevant systems, such as wiring diagrams, operation manuals, configuration records, and technical procedures.
• Ensure clear communication with all parties.
• Perform any other duties as assigned. This role requires the ability to prioritize tasks effectively in a high-pressure environment, strong customer service skills, and a willingness to adopt innovative technologies that enhance institutional efficiency. The role should be carried out according to the highest ethical and moral standards, in adherence to the facility’s corporate compliance plan and all applicable laws. The incumbent must adhere to the facility’s confidentiality statement in accessing and safeguarding protected health information (PHI/ePHI) of residents and employees, as necessary to perform job duties.Qualifications: Bachelor’s degree in Information Technology, Computer Science or related field; or Associates in Information Technology and 2 years experience; or at least 4 years hands on experience in related employment. Prior experience in a healthcare environment is highly beneficial. Knowledge of Microsoft AD/SCCM, Microsoft Azure/In. Tune, and Ninja. One RMM preferred.