Customer Operations Manager

Be a part of something amazing for Western Australia Being a part of the Horizon Power team is about building a better future for regional Western Australia. Every day Horizon Power supplies electricity to over 110,000 residents and 10,000 businesses in remote and regional Western Australia. Spanning a service area of 2.

3 million square kilometres, we are responsible for the largest geographical catchment of any Australian power provider. We are passionate about delivering customer-centric energy solutions that drive regional growth, vibrant communities and ensure our customers, including those in some of the most isolated and remote communities in the world, receive cleaner, safe and reliable power.

This role contributes to the Horizon Power Purpose by: Managing the scope and performance of customer service providers and partners and leading customer contact and support arrangements to ensure high-quality customer interactions and accurate, timely service delivery. This role is responsible for Horizon Power’s customer operations centre of excellence for core business processes related to Manage Customer Contact Support and sub processes within Manage Billing, Payments and Debt.

The role administers operational standards, training and knowledge management, and assurance to support internal and external customer service delivery teams.