Restaurant Manager

General Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner Ensures hotel policies and procedures are adhered to Ensures statutory rules and regulations are adhered to e.

g. Health & Safety at Work, Weights and Measures, licensing laws etc. Demonstrates a working knowledge of fire prevention and ensures colleagues follow evacuation procedures on hearing the alarm Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager Attends meetings and training sessions that may be beneficial personally or to the restaurant operation