Field Service Manager

WHAT YOU OWN Aftermarket revenue and margin – Carry an annual service and parts revenue target, and a gross margin target, reported separately from boat margin – Sell and renew service agreements across the installed base, including boats delivered before the current ownership structure, and grow the attachment rate – Quote and close service, upgrade, and refit work using the existing rate card and parts pricing – Track technician utilisation and billable hours, and manage capacity against demand Field service delivery – Plan and dispatch technicians for commissioning, warranty work, scheduled service, and emergency callouts – Act as escalation point across the whole boat: propulsion, batteries and BMS, charging, steering and controls, hull and deck systems, electronics and infotainment – Own first-time fix rate, mean time to repair, and response time, and report them monthly – Coordinate with production and sales on handover and delivery of new boats Warranty and quality feedback – Decision authority on warranty claims sits with this role and is not delegated to sales – Pursue supplier cost recovery on component failures – Feed field failure data to R&D on a fixed cadence, with root cause analysis on recurring faults Team and capability – Lead, develop, and grow the technician team, including certification and upskilling – Maintain and extend service documentation, fault trees, and safety procedures – Own high-voltage safety discipline on site and in the field, with no exceptions – Build and manage the dealer and partner service network as coverage expands REQUIREMENTS – 8+ years in marine, automotive EV, or industrial electrical field service, including team leadership – Hands-on competence with high-voltage battery systems, electric motors, inverters, chargers, and marine electrical systems.

Able to read a wiring diagram, interpret BMS diagnostics, and lead a root cause review without external help – Demonstrated commercial ownership: quoting, pricing discipline, service contract sales, or aftermarket P&L responsibility – Working knowledge of Directive 2013/53/EU (RCD) and relevant ISO standards for electric propulsion and marine electrical systems.

ABYC familiarity is an advantage for the North American market – Lithium-ion battery safety and charging infrastructure experience – Fluent Swedish and English – Driving licence. BE (car with trailer) is an advantage. Boat handling experience preferred – Willingness to travel and occasional on-call availability WORKING CONDITIONS – Work on and around boats, docks, and marinas in varying weather – Lifting up to 25 kg and working in confined battery and machinery compartments FIRST TWELVE MONTHS, WHAT SUCCESS LOOKS LIKE – Service agreement attachment rate on the active installed base at target – Aftermarket revenue and gross margin delivered, reported separately from boat sales – First-time fix rate and mean time to repair measured, baselined, and improving – Both technicians able to close any standard job unsupervised, evidenced not assumed – Field failure data reaching R&D monthly, with at least one product change traceable to it