Assistant Manager, Collections.Retail Collections Egypt.Credit Management Group

develop and implement new & effective collection strategies for early stage delinquent users while keeping in mind the quality and impacts work with risk and front-end collection team for implementation of better calling campaigns duly aligned with the organization goals and compliance benchmarks own and create dialer strategies, floor mobility strategies and prioritization frameworks based on portfolio segments examine strategic performance, spot emerging business & product opportunities, identify business threats/blockers and develop creative action plans be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency ensure to have a highly customer centric collection team who regularly achieve their collection targets and KPIs develop and execute operations plan for the tele-calling sites take initiatives to innovate tele-calling structures with an intent to create a sharply focused state of the art framework provide and facilitate relevant development models for team members which would be essential to deliver as per expectation frequent performance reviews and monitoring of team members provide and support end to end designing and implementation of capacity planning model along with a proper hiring planner & end to end process management encompassing all aspects of compliance, quality & training generate, analyze & share regular reports on team performance, collection intensity and outcomes including but not restricted to market trend analysis and reports present derived insights and recommendations for ongoing improvement