Account Manager(UK)

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team. We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.

Responsibilities

Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs. Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions. Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.

Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements. Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement. Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.

Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping. Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes. Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.

Previous experience of engaging with hospitality sectors is a bonus.

Requirements

Professional experience in a fintech, SaaS, or payment services company. Proven experience in Customer Success, Account Management, or Customer Operations. Strong interpersonal and communication skills, with the ability to build rapport with clients. Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.

Experience in a fast-paced environment, with the ability to manage multiple priorities. Proficiency in Google Workspace, Microsoft Office, and CRM software (Hub. Spot preferred). Flexible across time zones to support a global team.

Benefits

Lead a dynamic and innovative team in a rapidly growing company globally Competitive salary and benefits package. Opportunities for career growth in leadership and strategy. Collaborative, inclusive environment where your contributions are recognised and valued.