ServiceNow Technical Manager

Service. Now Technical Manager2 Role Overview: We are seeking an experienced Service. Now Technical Manager to lead and drive end-to-end Service. Now solution delivery. The role demands strong technical expertise, leadership in managing teams, and the ability to align platform capabilities with business goals. The individual will also be responsible for mentoring developers, overseeing project execution, and ensuring governance, quality, and scalability of the Service.

Now ecosystem.

Key Responsibilities

Lead and manage a team of Service. Now developers, administrators, and architects. Define and implement best practices, standards, and governance across Service. Now projects. Oversee solution design, development, integration, and deployment of Service. Now modules. Collaborate with stakeholders to understand business needs and translate them into scalable Service.

Now solutions. Drive hiring, training, and upskilling initiatives within the Service. Now team. Ensure compliance with SLAs, performance KPIs, and security standards. Provide thought leadership on platform enhancements, upgrades, and roadmap planning. Manage stakeholder communication and provide regular status reporting to leadership.

Required Skills

& Experience: 12+ years of IT experience with at least 8+ years in Service. Now platform delivery. Minimum 4 yrs of solid hands-on experience in Service. Now platforms with excellent communication skills. Design, develop, and implement solutions on the Service. Now Platform, with a focus on Platform AI Search. Strong proficiency in JavaScript frameworks such as Technically hands-on in UI frameworks like Angular, React with hands-on experience in HTML, CSS Create and configure workflows based on the business requirements and best practices.

Perform integration between Service. Now and other customer business systems. Create/ Manage all SN objects like Tables, Business rules, Client Scripts, UI Actions, UI Policies, Script Includes, UI pages, UI macros, etc. Has experience in deploying and validating Service. Now patches/updates and new versions of the platform Hands-on proficiency in Service.

Now Platform including Scripting, integrations, ACLs, Flow designer, Scheduled jobs or equivalent Solid implementation experience in cross-system integrations using REST, Graph QL or related technologies \ P roven expertise in multiple Service. Now modules (ITSM, ITOM, HRSD, CSM, etc. Strong experience in team management, people development, and project governance.

Hands-on knowledge of Service. Now architecture, scripting, integrations, and performance optimization. Excellent stakeholder management, communication, and leadership skills. ITIL/Service. Now certifications (CSA, CIS, CAD, CTA, ITIL v3/v4) preferred.