Receptionist/Care Navigator

About the Role

The Pall Mall Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 21.5 hours per week various shifts Monday

• Friday . We are looking to appoint a receptionist to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks. You will be responsible for the general reception duties within the Practice and work with our established processes, policies, and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries. You will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. The main responsibilities of the role include: Greeting and directing all patients. Using e. Consult system to digitally navigate patients for appropriate care. Using telephone system to assist patient and other outside agencies appropriately. Making appointments ensuring attention to detail in booking patient with correct clinician. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting letters, patient forms for completion (i.e. holiday cancellation forms), specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning. About the Candidate General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

We are a well-established GMS training practice of 6 partners, supported by a strong team of associate GPs, nurses, pharmacists and administrative staff, serving a growing list of 21,500 patients.

Benefits

NHS Pension Scheme Annual Leave: minimum 25 days FTE Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.