Overnight Front Desk Concierge (11:00PM - 7:00AM)

Description Position Summary The Overnight Front Desk Concierge represents Radkin Concierge and serves as the main point of contact for residents, quests, and authorized vendors during overnight hours. This role ensures building security protocols are upheld, provides excellent hospitality service, maintains accurate logs, and manages access control procedures.

Essential Duties

& Responsibilities

• Monitor lobby presence, cameras, doors, and access points to ensure safety overnight
• Answer calls, emails, and assist residents & guests professionally and promptly
• Manage guest/vendor check-ins and verify ID when applicable
• Document all overnight activity in shift logs accurately prior to end of shift
• Ensure packages or deliveries are properly logged and secured if applicable
• Maintain clean, organized, quiet, and professional lobby environment
• Escalate emergencies, property issues, and suspicious activity per SOP protocols
• Complete assigned overnight tasks from operations checklist (daily/weekly)
• Provide customer service aligned with Radkin Luxury Hospitality Standards
• Maintain confidentiality and protect resident privacy at all times Requirements
• Prior concierge, hotel front desk, security, or building operations experience preferred
• Strong communication and customer service skills
• Reliable, punctual, respectful, and professional demeanor
• Able to stay alert and focused during overnight shift hours
• Comfortable with technology (tablets, apps, forms, logs, access control systems
• Must be authorized to work in the United States