Lead Technical Supt Engineer

Requisition Title Lead Technical Supt Engineer Requisition ID 2026-83678 Job Locations CN-Beijing CN-Beijing Category Sales & Marketing Location : Location CN-Beijing Requisition Post Information* : Posted Date 10/27/2026 Requisition Post Information* : External Company Name HERE Technologies Requisition Post Information* : External Company URL https://company.

here.com/here/ Location : Postal Code 100006 Location : Address No. 1, East 3rd Ring Middle Road Additional Locations CN-Beijing Position Type Regular/Full-Time As a Lead Technical Support Engineer on our China Team, you will ensure that HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases.

You will partner with sales representatives to expand and improve Customer's adoption of HERE products and services. You are effectively the go-to technical expert on HERE products and support software applications for customers. Your main responsibilities include: Effectively representing the 'Voice of the Customer' internally, while safeguarding HERE's business interest.

Thinking about business, product, and technical challenges as you help our customers leverage HERE services to solve their business problems. Analyzing, reproducing, and debugging data and software issues reported by Customers and coming up with recommendations and driving issues to resolution. Providing L1/L2 technical support and being responsible for P1/P2 escalations.

Providing actionable insights and driving continuous improvement opportunities, given the broad exposure to customer, products, and process. You will be a strong candidate for this role if you possess the following skills, competencies and experience: A degree in Software Engineering/ IT, Computer Science or related fields 8+ years of experience in product or software support in areas such as web services, cloud-based application programming and its associated infrastructure (APIs, RESTful APIs, SDKs, XML, JSON, JavaScript).

Building/evaluating ML models and/or agent workflows; familiarity with retrieval-based systems and evaluation/quality approaches. Understanding of service maturity, functional and non-functional requirements. Validated SQL(Oracle, SQLServer, PostgreSQL, MySQL or SQLite) skills Problem-solving skills , being data-driven, and with an analytical orientation with the ability to identify root cause of issues, corrective actions and report to customers and internal stakeholders.

Ability to manage multiple priorities within a fast-paced environment. Strong interpersonal and communication (written/verbal) skills. Ability to dive into complex technical issues while keeping the big picture in mind. Ability to stay calm in stressful customer situations; ability to act with a sense of urgency to respond and build customer trust.

Self-motivated and take responsibility for seeing tasks through to successful completion. Good command of English & fluent in Mandarin (written, spoken) HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.